IT Desktop Support Engineer

Full-time
On-site
Athens - Traf Office Greece

Main Purpose:

As a Desktop Support Engineer you will be required to provide effective and skilled IT assistance and will be responsible for supporting and maintaining of all IT-related hardware/software across the region with a primary focus on the base office in Athens.
Main tasks also include assisting in the maintenance of all IT Infrastructure, including but not limited to CCTV, UPS/Backup Power, Mobile Phones, Wireless devices installed onsite.
The position provides exposure to a broad range of IT-related projects and activities with a fresh and dynamic team.

Knowledge Skills and Abilities, Key Responsibilities:

Experience:

  • Proven experience in providing End User IT Support within a fast-paced environment.

  • Financial services end-user support experience would be advantageous

  • a computing qualification (degree or similar)

ā€‹Ability to demonstrate the following:

  • Superb communication and customer service skills. Demonstrable ability to support end users on all levels, as well as collaborate with all levels of IT staff.

  • Ability to work independently and exercise deep technical and business judgment in critical IT support functions.

  • Strong diagnostic/ troubleshooting skills

  • Must have an abiding curiosity and interest in IT.

  • Driven to provide outstanding support and problem resolution.

  • Ability to be on-call on a scheduled basis; or as sometimes required work long hours to resolve client issues.

Duties/Areas of Responsibility:
Key responsibilities include:

  • Diagnose and resolve day to day technical issues

  • Promptly escalate IT issues where necessary

  • Responsible for managing Inventory and champion stock control.

  • Provide remote support to users in other regions.

  • Undertake small to medium-sized IT projects as instructed.

  • Provide End User and server support throughout EMEA.

  • Support and maintain Server, Network and Server room under instruction from global teams.

  • Setting up and configuring new equipment in line with business expectations.

  • Enforce and actively work to maintaining global IT standards.

  • Provide effective basic user training and new user inductions.

  • Install and troubleshoot authorised software.

  • Ensuring security and upgrades are applied accurately and kept up to end user equipment.

  • Antivirus installation on all end User equipment.

  • Responsible for logging and tracking warranty repairs.

  • Reporting faults and maintaining records on server and site outages.

  • Completing internal user/desk moves including peripherals and printers.

  • Patching of network and phones.

  • Ensuring neat and well maintained Desks, Meeting, patch and server rooms.

  • Ensure all IT equipment in meeting rooms are neat and functional state.

  • Complete daily site checks

  • Submit weekly reports to the Regional End User Support Manager.

  • Requesting and tracking of IT purchases.

  • Providing basic support and troubleshooting on APC and related UPS/Cabinet Power equipment

Key Relationships and Department Overview:

The Desktop Support Engineer reports directly to the Regional End-user Support Manager

Equal Opportunity Employer!

We are an Equal Opportunity Employer and take pride in a diverse workforce! We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.

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